摘要
面向酒店顾客提供安全服务,能发挥酒店顾客的主观能动性、提高酒店安全工作的整体效率。分析了酒店顾客安全需求,并从基础保障、安全信息传递、安全行为引导、应急救援、善后处置等五个方面建构了面向酒店顾客的安全服务体系,同时从政府、酒店企业机构、科研院所、社会媒体、行业协会、酒店顾客、企业等七个层面提出了酒店安全服务体系的保障措施。
Providing security and safety service for hotel customers can use the hotel customers ＇subjective initiative and improve the whole efficiency of the hotel security and safety. On the basis of analyzing the security demands of hotel customers, we construct the security and safety service system of hotel customers from five aspects of infrastructure guarantee, se- curity information transmission, security behavior conducting, emergency rescue and disposal of follow-up work, and mean- while put forward the safeguard measures of the hotel security and safety service system from seven levels of the government, hotel business enterprises, research institutes, social media, industry associations, the hotel customers and the enterprise.
出处
《华侨大学学报（哲学社会科学版）》
2012年第4期37-44,共8页
Journal of Huaqiao University(Philosophy & Social Sciences)
基金
福建省社科规划项目(2011B150)
福建省教育厅A类社会科学研究项目杰青人才项目(JA10014S)
关键词
酒店顾客
安全需求
安全服务体系
保障机制
hotel customer
security demand
security and safety system
guarantee mechanism
