摘要
目的了解门诊注射室静脉采血患者就诊时间分布、护士的采血时间及患者的满意度,为改善门诊注射室的护理工作提供依据。方法调查本院2008年～2010年门诊静脉采血的人数及时间分布;测定门诊护士静脉采血时间;调查静脉采血患者对注射室的满意度。结果三年内静脉采血患者人数逐年递增,每日上午人数占全天的97.4%,每年8月份最多;打印、粘贴条码、静脉采血总平均时间为164.9秒,不同护士间存在明显差异(P<0.05);患者对护士的技术水平、健康教育、服务态度、环境的总满意度均在90%以上,而对等候时间的总满意度却只有72.8%。结论门诊注射室静脉采血护理工作应采用灵活、弹性的排班制度,合理安排人力资源,同时不断提高整体工作效率,提供人性化服务,以提高患者对护理工作的满意度。
Objective To investigate the time distribution of venous blood sampling in outpatient injection room, the time duration of venous blood sampling among nurses and the degree of satisfaction of patients, improve the nursing quality in outpatient injection room. Methods The number and time distribution of patients who need venous blood sampling between 2008 and 2010 were investigated, the time duration of venous blood sampling among nurses was measured, the degree of satisfaction on venous blood sampling among patients was investigated. Re- suits The number of patients who needed venous blood sampling during the past three years was gradually increasing, the number in the mornings accounted for 97.4%, the number in August represented the most; the average time of printing and pasting line code, collecting ve- nous blood was 164.9s, the average time among different nurses was defferent（ P 〈 0.05 ） ; the patients＇satisfaction on nurses＇technical level, health education, service attitude and environment was above 90%, while 72.8% on waiting time. Conclusion The nurse managers should take effective and flexible scheduling system in outpatient injection room, and arrange the human resources reasonably, promoting the work ef- ficiency and providing humanized service, to improve the patients＇degree of satisfaction on nursing work.
关键词
门诊注射室
静脉采血
管理
Outpatient Injection Room
Venous Blood Sampling
Management
