摘要
目的探讨门诊输液室实施人性化护理服务的效果。方法选择4500例成年静脉输液患者作为实验组;4000例成年静脉输液患者作为对照组。实验组实施人性化护理服务;对照组实施传统护理服务,2组采用问卷调查并比较患者的满意度。结果实验组与对照组患者对护理的满意度分别为99.4%、83.3%;患者对健康教育覆盖率分别为100%、93.7%,知晓率分别为81.8%、72.3%;2组各项比较,差异均有显著性(P<0.01)。结论门诊输液室实施人性化护理服务可有效提高护理服务质量和患者的满意度,杜绝护理纠纷。
Objective To study the effect of using humane nursing among out - patients in transfusion room. Methods 4 500 adult patients with transfusion were selected as experiment group, and selected other 4 000 ones as control group. Humane nursing was performed in the experiment group, while traditional nursing was performed in the control group. The patients＇ satisfactory rates in these two groups were collected by questionnaires and compared with each other. Results The satisfactory rate in experiment group and control group were 99.4% and 83.3% respectively; the health education cover rate in these two groups were 100, 0% and 93.7% respectively; the understanding rate were 81.8% and 72.3% respectively. All the rates what have mentioned above have significant differences between two groups （P〈 0, 01）. Conclusion Using humane nursing among out - patients in transfusion room can raise patients＇ satisfactory rate and eliminate disputes, effectively.
关键词
人性化护理
措施
门诊输液室
Humane nursing
Measure
Adult transfusion room
