摘要
目的:比较两种出院手续办理流程的成效,为进一步优化服务流程提供试验依据。方法:将1359名出院患者分为床边结账组与传统结账组,对比分析两组出院患者的关键性指标。结果:两组间结算复杂程度比较,差异无统计学意义(P>0.05)。但流程改造成效床边结账组明显高于传统结账组,两组比较差异有统计学意义(P<0.05)。结论:床边结账组流程改造成效明显高于传统结账组,是一种可以推广应用的结账方式。
Objective： To provide evidence for optimizing the process of delivering services to patients by comparing the effectiveness between the two checkout procedures. Methods： We first assigned 1359 discharged patients to bedside checkout group and traditional checkout group. Then performed comparative analysis of key indexes from the two groups. Results ： There is no significant difference in checkout complexity between the two groups （P〉0.05） . However, the effectiveness of procedure transformation in the bedside checkout group was significantly higher than that in the traditional checkout group （P〈0.05） . Conclusion ： The bedside checkout has a remarkably higher effectiveness of procedure transformation, therefore it is worthy of promotion and application.
出处
《中国医院》
2012年第11期54-56,共3页
Chinese Hospitals
关键词
床边结账
出院流程
bedside checkout, Discharge flow
