摘要
目的通过分析病房铃声噪声污染原因,探讨控制呼叫铃声有效措施,主动为患者提供优质护理服务。方法借助创建品管圈活动,解决铃声呼叫频繁问题,通过合理配置人力资源、科学排班、合理分工,创新服务意识,优化服务流程等方法,减少或避免呼叫铃响铃。结果实施管理措施前后每日响铃次数、不同时段响铃次数比较,差异均有高度统计学意义(均P<0.01)。结论科学合理的工作安排,可有效控制病区内各种呼叫响铃,为患者营造安静、和谐的治疗和休养环境。
Objective By analysis of ward bell noise pollution causes,to discuss the effective measures to control the call bell,providing high quality care services for patients initiatively.Methods Making use of creating quality management circle activities to solve the frequent bell call problems,by the rational configuration of human resources,scientific scheduling shift,rational division of labor,innovation of service-consciousness,optimizing method and so on,in order to reduce or avoid bell-ringing.Results The comparison of the results of management in pre-implementation and post-implementation and the comparison of different period bell-ringing time,there is a significant difference statistically significant（all P 0.01）.Conclusion With scientific and reasonable work arrangement,we can effectively control various ward bell-ringing and to provide patients with quiet,harmonious treatment and recovery environment.
出处
《中国医药导报》
CAS
2012年第30期127-128,131,共3页
China Medical Herald
关键词
噪声
宁静圈
呼叫铃声
质量改进
Noise
Quietness circle
Bell-ring
Quality improvement
