摘要
目的:探讨出院病人电话回访由客服中心回访改为责任护士回访的效果。方法:加强护士综合素质培训,完善回访制度,由责任护士对出院病人进行电话回访。结果:提升了服务水平和护士形象,促进医患和谐,提高了医院竞争力。结论:责任护士电话回访,使出院病人得到关怀和指导,真正做到了全程、优质、无缝隙护理服务。
Objective ：The thesis summarizes the experiences of transforming the modes of telephone follow - ups with discharged patients form being done by a patient service center into by their responsible nurses. Methods： These experiences mainly＇ include enhancing the training of nurses, improving the telephone follow - up system, and applying advanced information management. Results： The results showed that it could improve the level of nursing service and nurse＇s imag,and improve hospital competition. Conclusion： Consequently, the discbarged patients can still obtain care and instructions from the responsi- Me nurses, and a truly full, high - quality, seamless cam service can be achieved.
出处
《护理实践与研究》
2012年第4期90-92,共3页
Nursing Practice and Research
关键词
责任护士
电话回访
优质护理服务
试点病房
Responsible nurse
Telephone follow-up
Quallty nursing service
Pilot ward
