摘要
简述了HCRM(医院客户关系管理系统)及其主要功能,介绍了电活语音盒及其功能特点,重点阐述了如何将电话语音盒应用到HCRM中,使HCRM更好地发挥作用,提高医疗服务质量及工作效率,改善医患关系,促进医院健康发展。
The concept of HCRM （Hospital Customer Relationship System） and it＇ s main functions, the concept of telephone box and it＇ s characters were shown in this paper. Telephone box was applied in HCRM in order to exert the functions of HCRM, consequently, the quality and efficiency of hospital＇ s customer service are improved, the relationship between hospital and patient is amended, and the hospital can develop more healthily.
出处
《中国数字医学》
2012年第2期12-14,共3页
China Digital Medicine
基金
湖南省高校科学研究项目(编号:10C1027)
湖南省科技计划项目(编号:2007FJ4196)~~
