摘要
随着我国现代远程教育进入内涵发展的新阶段,质量管理开始成为办学实践中较为重要的一环。为了保证学生者权益以及教育质量的持续改进,试点网络院校在质量管理中开展基于学习者体验的满意度评测具有重要意义。本文以中国人民大学网络教育2011年学习者满意度评测为例,首先基于满意度理论以及网络教学的工作实践,设计了学习者满意度评测问卷,通过问卷调查获得评测数据,进而验证、修订了评测量表;接着,比较分析了教育质量评价、满意度评价、学习价值评价和忠诚度评价,并对满意度模型进行了验证和修订;最后,得出了调查结论和工作改进建议,探讨了满意度评测在质量管理中的应用。
With the further development of distance education in China,quality management receives increasing attention.Evaluating distance learners' satisfaction is essential for the protection of learners' rights and interests and for the continuous improvement of education quality.This article reports on the results of the 2011 Learner Satisfaction Evaluation in the online education sector of the Renmin University of China(RUC).Findings indicate that RUC's online education model was well received overall.To be specific,the flexible learning mechanism was suitable for distance learners with competing demands of work and study and SMS was found to be a convenient and effective means of communication.Moreover,learners also expressed their satisfaction with the learning experience and would recommend RUC to potential learners.Findings also show that learners expected more individualized learner support to strengthen their perception of quality.
出处
《中国远程教育》
北大核心
2011年第21期38-41,共4页
Chinese Journal of Distance Education
关键词
远程教育
学习者满意度
质量管理
期望质量
感知质量
distance education
quality management
expected quality
perceived quality
satisfaction
