8Gerald D Bailey, Teacher self - assessment: a means for improving classroom instruction, a national Education Assocation Publication, 1981.
9Mark L Blazey, et al. Evans, Insights to Performance Excellence in Education: An Inside Look at the 2001 Baldrige Award Criteria for Education, Wisconsin: ASQ Quality Press, 2001.
10Jim Shiley and Chris Colloins, Going to Scale with TQM: The Pinellas County Schools" Journey Toward Quality, SERVE, 1997.
