1Lipsky, M.Street-level Bureaucracy[M].New York: Russell Sage Foundation, 1980.
2Brehm, John & Scott Gates.Working, Shirking, and Sabotage[M].Ann Arbor: The University of Michigan Press.Aiken, 1997.
3Aiken, M & J Hage.Organizational Alienation: A Comparative Analysis[J].American Sociological Review, 1966, 31: 497-507.
4Bovens, Mark & Stavros Zouridis.From Street-level to System-level Bureaucracies[J].Public Administration Review, 2002, 62(2): 174-184.
5Goodsell, Charles.Client Evaluation of Three Welfare Programs[J].Administration & Society, 1980, 12: 123-136.
6Goodsell, Charles.Looking Once Again at Human Service Bureaucracy[J].Journal of Politics, 1981, 43:763-778.
7Hasenfeld, Y.& D.Steinmetz.Client-official Encounters in Social Service Agencies[A].Charles Goodsell.The Pubic Encounter: Where State and Citizen Meet[C].Bloomington: Indian University Press, 1981.
8Heeks, Richard & Anne Davies.Different Approaches to Information Age Reform[A].Richard Heeks.Reinventing Government in the Information Ages.London: Routledge, 1999.
9Kaufman, H.The Forest Ranger[M].Baltimore: John Hopkins University, 1960.
10Kroeger, N.Bureaucracy, Social Exchange, and Benefits Received in a Public Assistance Agency[J].Social Problems, 1975, 23: 182-196.
