摘要
病案复印工作已成为医院病案管理的重要的组成部分,同时也成为医院对外服务的一个重要窗口。病案工作人员在病案复印中转变理念实施人性化服务,采取多举措、多渠道宣传病案复印的相关知识,为病人提供热情周到的优质服务,对于提高病人满意度和社会知名度,为医院在市场竞争中持续发展起到了积极的作用。
Duplicate of medical record has become a vital part of hospital medical record management,as well as an important window of external service.Medical record management staff should change their idea to carry out humanization service.Publicizing knowledge of medical record duplicate by multi-measures and multi-channels,it plays active role in continual development of a hospital in marketing competition for providing enthusiastic and thoughtful service for patients and for increasing patient＇ s satisfaction and social popularity.
出处
《中国病案》
2011年第3期6-7,共2页
Chinese Medical Record
关键词
人性化服务
病案复印
举措
Humanization service
Medical record duplicate
Countermeasure
