摘要
以沟通形态和任务类型作为自变量,从媒体丰富度理论和团队冲突管理理论的观点出发,利用实验室实验法,通过不同任务类型和不同沟通形态的组合,对新媒体沟通形态与团队冲突强度、沟通满意度的关系进行研究,结果表明:沟通形态对于智力型任务中的团队冲突有显著影响,CMC沟通形态的团队冲突显著高于FTF;而沟通形态对于团队沟通满意度也有影响,CMC沟通形态的沟通满意度显著低于FTF,其中CMC沟通形态的媒体满意度显著低于FTF,而对于过程满意度两种沟通形态并无差异;团队冲突强度与媒体满意度呈负相关,冲突强度与过程满意度以及沟通满意度无显著关系。
This study aims to test the affection of new media communication modality on conflict strength and satisfaction of communication.A laboratory experiment was carried out comparing 8 groups of 4 members each,working over two communication media（4 groups FTF and 4 groups over CMC）.Groups performed three types of tasks（generate tasks,intellective tasks,and mixed-motive tasks）.Results obtained for the intellective tasks show that conflict strength in CMC is significantly higher than in FTF.Satisfaction of communication media in FTF is significantly higher than in CMC.There is negative correlation between conflict strength and satisfaction of communication media.
出处
《工业工程与管理》
北大核心
2010年第6期82-89,共8页
Industrial Engineering and Management
基金
国家自然科学基金项目(70872072)
关键词
沟通形态
冲突强度
沟通满意度
团队
communication modality
conflict strength
satisfaction of communication
team
