6Jacques,M.L. The call for quality:doing fight things right [Jl. Quality Progress,1999(9) :48-54.
7shikawa,k..What is total quality control? The Japanese way [M].Englewood Cliffs, Prentice-Hall, N.J. 1985.
8Adam Kirby. Going GREEN, Satisfying vips :Hoteliers aim to save money,environment,without diminishing comfort [ J ].HOTELS, 2008 (4) : 82-84.
9John J.Lembo. Hotel Indoor -Air Quality : Balancing Comfort, Healthy, Efficiency in the ever -changing, highly competitive hospitality industry ,the stakes are especially high, the challenges daunting [J].HPAC Engineering,2008 (7):22- 27.