摘要
文章首先分析移动政务的价值来源:新技术的应用与服务理念创新,并基于价值链理论构建一个移动政务价值分析的概念模型,将移动政务的增值活动划分为技术价值和用户价值,进而从时间、空间、环境三个维度论述移动政务对公共服务供给效率的提升(技术价值),从质量要求和内容适用性两个方面阐释移动政务对公共服务供给效力的改善(用户价值),最后为进一步提高移动政务的创值能力提出政策建议。
The application of new advanced technologies in mobile - government and the innovation of its service philosophy are investigated in this paper. Then a conceptual framework on the values of mobile - government is proposed on the basis of the value chain theory, in which the technology value and the customer value of mobile - government are included. The technology value is demonstrated through such three dimensions as spatial one, time one, and environmental one and the customer value is demonstrated through such two aspects as the quality demand of mobile - government and its content applicability. Some suggestions on how to improve the values of mobile - government are brought out eventually.
出处
《情报资料工作》
CSSCI
北大核心
2010年第4期36-40,共5页
Information and Documentation Services
基金
教育部博士点基金项目"移动政务环境下公共服务的用户接受行为研究"(编号:20090142110071)
湖北省自然科学基金项目"基于多主体的城市圈政府协同决策建模与仿真"(编号:2009CDB384)的研究成果之一
关键词
移动政务
价值链
概念模型
技术价值
用户价值
mobile - government, value chain, conceptual model, technology value, customer value
