期刊文献+

基于营销视角的高等教育服务品牌价值相融研究 被引量:2

Amalgamation of Service Brand Value in Higher Education:a Marketing Perspective
在线阅读 下载PDF
导出
摘要 高校、教职工和学生是高等教育服务品牌的价值金三角,高等教育服务品牌是高校、教职工和学生价值相融的结果。服务营销是高校与学生价值相融实现的有力途径,内部营销是高校与教职工价值相融的实现手段,教职工与学生价值相融的实现主要依靠互动营销。服务价值链的构建是高等教育服务品牌价值相融的关键。 College, faculty and students, which actualize the higher education service brand by value amalgamation, are the golden value triangle of service brand in higher education. A useful approach to implement value amalgamation of college and students is service marketing; Internal marketing is an instrument to achieve the value amalgamation of college and faculty; The realization of value amalgamation between faculty and students is mainly by dint of interactive marketing; The sticking point of value amalgamation of higher education service brand is to design service value chain.
出处 《石家庄铁道学院学报(社会科学版)》 2010年第1期22-27,共6页
基金 河北省科技厅软科学指令性项目(项目编号:09457203D)
关键词 高等教育 服务品牌 价值相融 营销 higher education service brand value amalgamation marketing
  • 相关文献

参考文献19

  • 1Shank MD, Walker M, Hayes T. Understanding Professional Service Expectation: Do We Know What Our Students Expect in a Quality Education [ J ]. Journal of Professional Services Marketing , 1995 ( 13 ) :71-89.
  • 2Hill FM. Managing service quality in higher education:the role of the student as primary consumer. [J]. Quality Assurance in Education , 1995 ( 3 ) : 10-21.
  • 3刘俊学.高等教育的服务质量观[J].中国高教研究,2002(7):29-30. 被引量:28
  • 4Emanue| R, Adams JN. Assessing college student perceptions of instructor customer service via the Quality of Instructor Service to Students (QISS) Questionnaire [J ]. Assessment & Evaluation in Higher Education, 2006(31 ) :535-549.
  • 5Wright RE. Quality factors in higher education: The students' viewpoint[ Jl. College Student Journal, 1996 (30) :269-272.
  • 6Emery C, Kramer T, Tian R. Customers vs. products: adopting an effective approach to business students [ J ]. Quality Assurance in Education, 2001 (9) :110-115.
  • 7Elliott KM, Shin D. Student Satisfaction: an ahernative approach to assessing this important concept[ J ]. Journal of Higher Education Policy and Management, 2002 (24) : 197-209.
  • 8Wright C, O' Neill M. Service Quality Evaluation in the Higher Education Sector: An Empirical Investigation of Students ' Perceptions [ J ]. Higher Education Research & Development ,2002(21 ) :23-39.
  • 9Zhao Y, Liu Y-p, Tan J. Study on Quality Indicators in Higher Education: An Application of The SERVQUAL Instrument [ J ]. International Conference on Service Systems and Service Management, 2007:1280- 1286.
  • 10Aldemir C, Gulcan Y. Student Satisfaction in Higher Education : a Turkish Case [ J ]. Higher Education Management and Policy ,2000(16) :109-122.

二级参考文献1

共引文献65

同被引文献4

引证文献2

二级引证文献2

相关作者

内容加载中请稍等...

相关机构

内容加载中请稍等...

相关主题

内容加载中请稍等...

浏览历史

内容加载中请稍等...
;
使用帮助 返回顶部