摘要
本研究采用调查分析的方法,在预调查的基础上,编制问卷对我院高职学生教育服务质量公众观进行了调查研究,了解了我院高职学生对高职学院教育服务质量的慨念、内涵的一般看法和观点,对提高学院教育服务质量认识和水平,深化高职学院体制改革,构建教育服务质量体系提供了理论与事实依据。
Based on survey in advance, research and survey are done for service quality public viewpoint of higher vocational education with questionnaire in our institute. Then, the definition and connotation of service quality of students' public viewpoint for higher vocational education are known. According to these, service quality of higher vocational education can be improved, and system reformation of higher vocational education can be promoted, finally, educational service quality system would be constructed.
出处
《浙江交通职业技术学院学报》
CAS
2003年第4期41-44,共4页
Journal of Zhejiang Institute of Communications
基金
浙江省教育厅科研计划项目(20031232)
关键词
高职教育
服务质量
公众观
higher vocational education
service quality
public viewpoint
