摘要
本文分析了医院新门诊试运营过程中存在的资源使用率不高等问题,提出以患者需求为导向的医疗服务流程优化与门诊管理,以及相关运营管理标准与岗位考评机制建立的思路;为新形势下适应医改需要,提升门诊医疗服务质量和管理水平提供借鉴。
The problems of outpatient department were discussed in the course of operation, and then the counter-measures were proposed as optimizing the service flow guided by patients＇demands, setting up operational standards and evaluation mechanism.
出处
《解放军医院管理杂志》
2009年第11期1076-1078,共3页
Hospital Administration Journal of Chinese People's Liberation Army
关键词
门诊
流程管理
运营管理
outpatient
flow management
operational management
