摘要
目的明确2003～2006年3年来中国卫生监督机构投诉举报处理能力的变化情况。方法采用系统抽样的方法,调查全国省市县各级卫生监督机构案件查处工作的开展情况和职能落实情况。结果(1)3年来,投诉举报受理数平均增加33.5%,投诉举报及时调查处理率基本都维持在95%以上;(2)2006年投诉举报处理职能的平均项目开展比例74.7%,平均项目开展程度69.3%,平均项目完成度51.1%。结论3年建设前后卫生监督机构投诉处理能力有一定程度的提高,但是职能开展情况差强人意。
Objective：To find out the changes on report ＆ complaint handling capacity of health inspection institutions from 2003 to 2006. Method： Use systematic sampling survey to investigate the developing and fulfilling situations of the report ＆ complaint handling of three layers of health inspection institutions. Results ： （ 1 ） In the past three years, the number of report ＆ complaint admitted has increased by an average of 33.5%, the rate of timely handled report ＆ complaint has basically maintained at more than 95 %. （ 2 ） In 2006, the average developing proportion of report ＆ complaint handling items was 74.7%, the average developing level of items was 69.3%, and the average fulfilling degree of items was only 51.1%. Conclusion ： During three-year construction in China, the report ＆ complaint handling capacity of health inspection institutions has improved obviously, but the developing state of report ＆ complaint handling items is satisfying.
出处
《中国卫生监督杂志》
2009年第6期507-509,共3页
Chinese Journal of Health Inspection
基金
复旦大学公共管理与公共政策研究国家哲学社会科学创新基地资助项目(985二期)(08FCZD015)
国家自然科学基金重点项目(7073302)
"长江学者特聘教授"项目基金
关键词
卫生监督
投诉举报处理
比较
Health inspection
Report ＆ Complaint handling
Comparing
