摘要
本着发展性评价的原则,让第三者参与医疗服务质量的评价,以便更好地发现问题,改善服务质量。广西医疗质量管理委员会学习国际先进经验,采用澳大利亚患者满意度监测工具(VPSM),经本土化改进后,对全区三级和部分二级医院开展患者满意和体验监测活动,目的是让医疗服务消费者(患者)参与质量管理,更真实、全面地掌握广西患者对住院服务各个环节的质量体验和满意程度,明确和报告患者对医院服务的看法,并通过确定广西患者评价基准和国内外证据比较的方式,给医院管理者和卫生行政机关提供信息,帮助制定持续质量改进的策略,给患者提供更高质量和更安全的医院服务。
The third-party participated into the evaluation of hospital services could easier to recognition of problems and improve its quality of service.According to the tools of PKU-VPSM, after localization, patient satisfaction and experience monitoring in all tertiary hospital and parts of secondary hospitals in Guangxi Zhuang Autonomous Region to allow patient to participate in medical quality and understand patient s actual quality experience in every service process and their satisfaction status.Patient＇ s views on medical service are cleared and reported. The evaluation benchmark of Guangxi patient is established. Compared to the evidence in China and oversea, information is provided to hospital manager and health administrative sector as a reference to design continuous quality improvement strategy and provide better and safer medical service for patients.
出处
《中国医院》
2009年第11期33-36,共4页
Chinese Hospitals
关键词
医疗服务
患者体验
质量监管
medical quality
patient experience
quality monitoring
