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就医经历对门诊患者满意度影响的探讨 被引量:2

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出处 《中国卫生统计》 CSCD 北大核心 2009年第4期413-414,共2页 Chinese Journal of Health Statistics
基金 山东省软科学课题(2008RKB342)
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  • 1Prahalad. C. K, G. Hamel. The Core Competence of the Corporation[J]. Harvard Business Review, 1990, May-June: 69- 80
  • 2Melissa Jee, Zeynep Or. Health outcomes in OECD countries: A framework of health indicators for outcome-oriented policymarking[R]. LABOUR MARKET AND SOCIAL POLICY-OCCASIONAL PAPERS NO. 36
  • 3http: //hospitalguide. mhcc. state. md. us/
  • 4Harris, Carol. England introduces star system for hospital trusts[J].British Medical Journal, 2001 (323): 709
  • 5Robert S. Kaplan, David P. Norton. The Balanced ScorecardMeasures That Drive Performance[J]. Harvard Business Review,1996, January-February: 71 - 79
  • 6Robert S. Kaplan, David P. Norton. Using the Balanced Scorecard as a Strategic Management System[J]. Harvard Business Review, 1996,January-February: 75 - 85

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