摘要
本文通过分析高校卫生工作范围、机构建设、服务对象、医务人员服务理念和服务技术水平、人员编制等特点,阐述了高校医院医患矛盾的特殊性和构成因素。根据高校医院特点及引起医患矛盾的主要原因,提出了相应的防范措施,如转变服务理念,加强医疗管理;加大员工培训力度,提高医务人员的医疗水平和服务质量;注重医患沟通,妥善处理纠纷,防范矛盾激化等,全方位地构建和谐的医患关系。
The paper analysed the feature of college health work, institution building, as well as the characteristics of patients and the doctors. The paper expounded particularity, components and preventive measures of the dispute between doctors and patients. According to tbe college hospital characteristics and the main reasons for the contradictions between doctors and patients, the paper put forward the corresponding preventive measures, such as to ehange the concept of service, strengthen medical management, increase staff training, improve the medical standard of health care and service quality, focus on doctor-patient communication, properly handle disputes and prevent conflicts, so as to build a harmonious relationship between doctors and patients.
出处
《保健医学研究与实践》
2008年第4期77-79,共3页
Health Medicine Research and Practice
关键词
医患矛盾
高校医院
防范
The dispute between doctors and patients
Characteristics
Preventive measures
