摘要
分析呼和浩特铁路局货运综合信息服务的业务功能需求,介绍系统的设计思想、总体结构,并从电话语音服务、短信服务、货运营销管理等方面进行系统功能设计。简要说明系统建设后产生的经济和社会效益。
It was analyzed the business functional requirements of Hohhot Railway Administration’s freight transportations integrated information services,introduced the design thinking,overall structure of Freight Transportation Integrated Information Service System,designed the system function from the telephone voice service,the short note service,the freight transportation marketing.Finally,it was briefly described the economic and social benefits which was produced by the System.
出处
《铁路计算机应用》
2008年第9期12-15,共4页
Railway Computer Application
关键词
呼叫中心
货运营销
信息服务
电话语音
call center
freight transportation marketing
information services
telephone voice
