摘要
文章阐述图书馆要做到人性化服务,必须做好几个方面的服务,立体性:递送周到关怀;相融性:深入用户中间;互动性:搭建交流平台;亲和性:创设舒心环境。
This article described the personalized services that should be done in library work, including multi - dimensionality, harmonization, interaction and cross - compatibility.
出处
《现代情报》
北大核心
2008年第5期134-135,138,共3页
Journal of Modern Information
关键词
人性化
以人为本
服务理念
humanization
human- oriented
service idea
