摘要
IT服务管理系统(ITSM)是一个流程做导向、客户为焦点的方法论,可以帮助组织改进IT服务的提供和支持,实现IT服务和业务的整合,因此构建合理的ITSM系统对组织来说具有重大的战略意义。本文简要介绍了ITIL框架,在此基础上分析了IT服务管理系统的构建过程,包括现状评估、IT与业务的整合、计划实施、改进四个步骤,其中IT与业务的整合是最重要的步骤,涉及整个ITSM系统成功构建与实施的关键。
ITSM is a method which directed by flows and focused by customer, it can help organization to improving IT server support and to realize the integration of IT service and business. So it is important for organization to building a reasonable ITSM. The paper brief introduced ITIL framework, and discussed ITSM construction process which included assessment for current reality, integration of IT and business, plan and execution, improving etc, the integration of IT and business is the key process for constructing a ITSM.
出处
《广东技术师范学院学报》
2007年第10期12-13,共2页
Journal of Guangdong Polytechnic Normal University
基金
2005年广州市天河区科技计划重点攻关项目一华南资讯IT运营维护平台（项目编号051G047）基金资助
