摘要
针对目前大型综合性医院门诊“三长一短”仍然较普遍的现象,作者以企业业务流程再造理论和方法为指导,系统分析现有门诊流程,通过消除浪费、简化环节和整合任务,以信息化为手段,实施专科化门诊服务流程再造,建立了肾病专科门诊部,实现“一站式”服务,大大方便了患者就诊,不断优化的门诊服务流程通过3年多来的实践,取得了良好的效果。
It is prevalent that patients waiting too long but receiving little service in the out-patient department in general hospital nowadays. To solve this problem, we had analyzed its current service process according to BPR （business process reengineering） theory in enterprise, and reengineered the service process in specialized clinic by means of cutting waste, simplifying steps, merging works and using mod- em information. We established the renal disease specialized clinic, which had practiced for three years and ＂one station service＂ has been achieved. The specialized clinic provides much convenience to patients.
出处
《医学研究生学报》
CAS
2007年第5期526-528,共3页
Journal of Medical Postgraduates
基金
江苏省医院管理学会科研基金资助项目(批准号:JHA2005-002)
关键词
专科化门诊
流程再造
一站式服务
Specialized clinic
Business process reengineering
One station service
