摘要
根据青藏铁路信息系统建设需要,规划设计了面向旅客服务的信息服务平台,并成功地实施和服务于青藏铁路公司。介绍系统总体设计与具体实现情况,采用的关键技术,并对系统实施情况做了概要说明。
To meet the needs of the construction of Qingzang Railway Information System, it was designed the passenger- oriented information service platform whice was implemented and serviced in Qingzang Railway successfully. It was introduced the design, the implementation, the key technologies. It was also explaned the system implementation.
出处
《铁路计算机应用》
2006年第7期9-11,共3页
Railway Computer Application
关键词
呼叫中心
交换机
计算机电话集成
交互式语音应答
中间件
call center
exchanger
computer telephone integration
interactive voice response
middleware
