摘要
读者满意度和员工满意度研究体现了图书馆管理和服务理念的进步,实现二者的良性互动是图书馆在新时代环境中以人为本、和谐发展的必然要求。树立以人为本、和谐发展的价值观、切实抓好满意度调查、实施必要的管理创新是实现二者互动的根本途径。
Reader satisfaction and librarian satisfaction reflect the progress of management and service concepts of library. To realize their interaction is the necessary request for harmonious library development oriented people in the varied times. There are three fundamental measures to archieve it. setting up the new -typed view of value ; carrying out really surveys of satisfaction; putting the necessary management innovation into effect.
出处
《图书馆学研究》
2006年第5期79-81,共3页
Research on Library Science
关键词
读者满意度
员工满意度
图书馆管理
图书馆服务
互动
reader satisfaction librarian satisfaction library management library service interaction
