1J B Hill, Cherie Madarash - Hill. Digital Reference Evaluation:Assessing the Past to Plan for the Future ,Electronic Journal of Academic and Special Librarianship, 2003 (4) : 2 - 3
8Participation by Consortia. http://www.libqual.org/Information/Consortia/index.cfm.
9Robyn Huff-Eibl, Shelley Phipps. Using LibQUAL+^TM Results at the University of Arizona: Responding to Customer Input-Listening and Acting. ARL Bimonthly Report 221. April 2002.
10LibQUAL + 2002 Results from the survey, Spring 2002. Vanderbilt University 的 Jean and Alexander Heard Library.
