摘要
文章分析了首问制的由来、内容及形式,以及实行首问负责制的作用和意义。
This article makes analysis of the origin,contents and forms of First Asking Duty System.The signifi-cance and functions of carrying out First Asking Duty System are also presented in this article.
出处
《大学图书情报学刊》
2005年第2期78-79,共2页
Journal of Academic Library and Information Science
关键词
首问负责制
服务理念
图书馆
创新
文章分析
library
service concept
First Asking Duty System
service quality
