3[5]参阅:·Blazey M.L.,Davison K.S.,Evans J.P.:Insights to Performance Excellence in Education 2001:An Inside Look at the 2001 Baldrige Award Criteria for Education Milwaukee,Wisconsin:ASQ:3;31;197·Baldrige National Quality Program 2001-2003,Education Criteria for Performance Excellence Gaithersburg,MD:NIST http://www.baldrige.nist.gov,Last updated:11/23/2004;