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Data Elements,Enterprise Value Creation,and the Enhancement of New Quality Productive Forces
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作者 WANG Shiyong SHI Wei WANG Hongwei 《国际大都市发展研究(中英文)》 2026年第1期71-82,共12页
Against the backdrop of profound restructuring in the global industrial and supply chains,data elements have emerged as a critical force driving the transformation of enterprises'new quality productive forces.To a... Against the backdrop of profound restructuring in the global industrial and supply chains,data elements have emerged as a critical force driving the transformation of enterprises'new quality productive forces.To address the ambiguity surrounding its micro-level empowerment mechanism,this paper empirically examines the impact of data elements on enterprises'new quality productive forces and its transmission channels using panel data of Chinese A-share listed firms from 2014 to 2023.The results show that data elements significantly improve the level of enterprises'new quality productive forces.Heterogeneity analysis indicates that this promotional effect is more pronounced in non-state-owned enterprises,large-scale enterprises,and low-leverage enterprises.Mechanism tests confirm that data elements empower new quality productive forces through three paths:enhancing enterprise innovation capability,improving internal operational efficiency,and promoting inter-firm collaboration efficiency.This study provides empirical evidence for understanding the micro-level empowerment logic of data elements and offers theoretical references and practical implications for advancing the deep integration of the digital economy and the real economy. 展开更多
关键词 data element enterprise value creation new quality productive forces
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Value realization of intelligent emergency management:research framework from technology enabling to value creation 被引量:1
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作者 Yan Guo Yan Song Mingyue Zhang 《Data Science and Management》 2025年第1期11-22,共12页
This study investigated the application and the application value of intelligent emergency in emergency management in the big data environment.It addresses the neglect of the application value(performance)measurement ... This study investigated the application and the application value of intelligent emergency in emergency management in the big data environment.It addresses the neglect of the application value(performance)measurement of intelligent emergency,further improving the effectiveness of intelligent emergency management.First,approximately 3,900 documents from the intelligent emergency field are analyzed to determine the future research trend in intelligent emergency management.The socio-technical theory concerning technical and social systems is introduced.The emergency management system concepts of“technology enabling”and“enabling value creation”are defined according to bibliometric analysis and socio-technical theory.Second,a research framework that includes technology enabling and enabling value creation for the decision-making paradigm in emergency management according to the big data environment is constructed.A detailed analysis approach from intelligent emergency technology enabling to enabling value creation in emergency management is proposed.Finally,earthquake disasters are taken as examples,and specific analyses of the intelligent emergency enabling and enabling value creation are explored;enabling value creation is discussed based on measurable indicators.The clear concept of emergency management system technology enabling and enabling value creation,as well as the detailed analysis approach from intelligent emergency technology enabling to enabling value creation,provide a theoretical bases for scholars and practitioners to evaluate the value(performance)of intelligent emergency for the first time. 展开更多
关键词 Technology enabling Enabling value creation EMERGENCIES Intelligent emergency management
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Research on the“On-Demand Creation”Service Paradigm of Elderly Education Resources Driven by Generative AI:A Case Study of Smart Life Skills Training 被引量:1
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作者 Zihan Liu Hong Li 《Journal of Contemporary Educational Research》 2025年第10期64-77,共14页
With the acceleration of global aging,the population aged 60 and above in China has exceeded 280 million,and the contradiction between the digital skills demands of the elderly and the supply of static and universal e... With the acceleration of global aging,the population aged 60 and above in China has exceeded 280 million,and the contradiction between the digital skills demands of the elderly and the supply of static and universal educational resources has become prominent.This article conducts an in-depth study on the“on-demand creation”model of elderly education resource services driven by generative AI.This study proposes an“on-demand creation”service paradigm based on generative AI,providing suitable resources for elderly intelligent life skills training through demand perception,content generation,and dynamic optimization mechanisms.From the perspective of technological philosophy and service science,deconstruct the core element logic of the paradigm to demonstrate its dual value in reconstructing the theoretical framework of elderly education and promoting practical transformation.This research indicates that this paradigm provides systematic theoretical support for the innovation of elderly education services through a balance between technological empowerment and humanistic care,helping the elderly master modern information technology and life skills,enhancing their self-care ability and social participation,and better adapting to life in the digital age. 展开更多
关键词 Generative AI On-demand creation Elderly education resource service Smart living skills
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Research on the Secondary Creation and Artistic Innovation of the Guangdong Han Opera“Wang Zhaojun”
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作者 Bo Dong Ruiji Shengchuan 《Journal of Contemporary Educational Research》 2025年第2期84-89,共6页
Guangdong Han Opera,known as the“Peony of the South,”is a treasured art form with a history of over 300 years.As one of the three major opera genres in Guangdong,it primarily uses Pi and Huang tuning,incorporating K... Guangdong Han Opera,known as the“Peony of the South,”is a treasured art form with a history of over 300 years.As one of the three major opera genres in Guangdong,it primarily uses Pi and Huang tuning,incorporating Kunqu,Gaoqiang,Chuiqiang,and minor tunes,with Zhongzhou rhyme as its stage language.The roles are divided into seven categories:Sheng,Dan,Chou,Gong,Po,and Jing(including Hongjing and Wujing).Its accompaniment instruments,particularly the Touxian,Dasuluo,and Haotou,are distinctive,making it an excellent Pi and Huang opera genre in southern China.In 2008,Guangdong Han Opera was listed in the national intangible cultural heritage,recognizing its artistic value and entrusting it with the mission of inheriting and developing this opera genre.This paper focuses on the Guangdong Han Opera“Wang Zhaojun”and employs methods such as literature review and case analysis to explore its achievements in secondary creation and artistic innovation.The opera has achieved innovations in script,character,music,and stagecraft,and made breakthroughs in performance form,narrative technique,and cultural connotation,promoting the inheritance and development of Guangdong Han Opera and providing insights into contemporary drama innovation. 展开更多
关键词 Guangdong Han Opera Wang Zhaojun Secondary creation Artistic innovation
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The Creation Path of Regional Brand of Tourism Performance in Hainan
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作者 Jiong He Jingying Wang 《Proceedings of Business and Economic Studies》 2025年第3期82-89,共8页
Hainan boasts unique natural and cultural resources,offering tremendous potential for development in the tourism performance sector.This paper delves into the significance and value of creating a regional brand for Ha... Hainan boasts unique natural and cultural resources,offering tremendous potential for development in the tourism performance sector.This paper delves into the significance and value of creating a regional brand for Hainan’s tourism performances.Based on an analysis of the current state of Hainan’s tourism performance,it explores the challenges faced and proposes a multi-faceted approach to building a regional brand,including resource integration,product innovation,brand communication,and talent cultivation.The aim is to promote high-quality development in Hainan’s tourism performance industry,enhance the cultural appeal and market competitiveness of Hainan’s tourism,and support the construction of Hainan as an international center for tourism consumption. 展开更多
关键词 Hainan tourism performance Regional brand creation path Cultural tourism integration
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Data-driven Internet Health Platform Service Value Co-creation
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作者 Jae Kyu Lee 《Data Science and Management》 2025年第1期F0003-F0003,共1页
In the rapidly evolving landscape of digital health,the integration of data analytics and Internet healthserviceshasbecome a pivotal area of exploration.To meet keen social needs,Prof.Shan Liu(Xi'an Jiaotong Unive... In the rapidly evolving landscape of digital health,the integration of data analytics and Internet healthserviceshasbecome a pivotal area of exploration.To meet keen social needs,Prof.Shan Liu(Xi'an Jiaotong University)and Prof.Xing Zhang(Wuhan Textile University)have published the timely book Datadriven Internet Health Platform Service Value Co-creation through China Science Press.The book focuses on the provision of medical and health services from doctors to patients through Internet health platforms,where the service value is co-created by three parties. 展开更多
关键词 digital health data analytics data driven service value co creation provision medical health services internet health platformswhere medical services internet healthserviceshasbecome
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Chemical Fermentation PoreCreation on Multilevel Bio‑Carbon Structure with In Situ Ni-Fe Alloy Loading for Superior Oxygen Evolution Reaction Electrocatalysis
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作者 Qiaoling Kang Mengfei Su +3 位作者 Yana Luo Ting Wang Feng Gao Qingyi Lu 《Nano-Micro Letters》 2025年第11期191-206,共16页
In the quest for high-efficiency and cost-effective catalysts for the oxygen evolution reaction(OER),a novel biomass-driven strategy is developed to fabricate a unique one-dimensional rod-arrays@two-dimensional interl... In the quest for high-efficiency and cost-effective catalysts for the oxygen evolution reaction(OER),a novel biomass-driven strategy is developed to fabricate a unique one-dimensional rod-arrays@two-dimensional interlaced-sheets(C_(1D@2D))network.A groundbreaking chemical fermentation(CF)pore-generation mechanism,proposed for the first time for creating nanopores within carbon structures,is based on the optimal balance between gasification and solidification.This mechanism not only results in a distinctive C_(1D@2D) multilevel network with nanoscale,intersecting and freely flowing channels but also introduces a novel concept for in situ,extensive and hierarchical pore formation.The unique architecture,combined with the homogeneous dispersion of Ni-Fe nanoparticles,facilitates easy electrolyte penetration and provides abundant active sites for the anchoring and dispersion of reactive molecules or ions.Consequently,the Ni-Fe@C_(1D@2D) porous network demonstrates an exceptional OER electrocatalytic performance,achieving a record-low overpotential of 165 mV at 10 mA cm^(−2)and maintaining long-term stability for over 90 h.Theoretical calculations reveal that the porous structure markedly strengthens the interaction between alloy nanoparticles and the carbon matrix,thereby significantly boosting their electrocatalytic activity and stability.These findings unequivocally validate the CF pore-generation mechanism as a powerful and innovative strategy for designing highly efficient functional nanostructures. 展开更多
关键词 Ni-Fe alloys Multilevel porous network Chemical fermentation pore creation Ultra-low overpotential Oxygen evolution reaction electrocatalysts
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Styles and Characteristics of Thematic Art Creation in Hong Kong,Macao,and Taiwan Regions
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作者 Yanqing Liu 《Journal of Contemporary Educational Research》 2025年第1期255-261,共7页
This article explores the styles and characteristics of thematic art creation in Hong Kong,Macao,and Taiwan regions,analyzing the uniqueness of these regions’artistic backgrounds,artistic languages,theme selections,a... This article explores the styles and characteristics of thematic art creation in Hong Kong,Macao,and Taiwan regions,analyzing the uniqueness of these regions’artistic backgrounds,artistic languages,theme selections,and expressive techniques.The art creation in Hong Kong,Macao,and Taiwan regions is deeply influenced by traditional Chinese culture while incorporating Western artistic elements,exhibiting a diversified artistic style.Thematic art creation in these three regions has its own distinct features,including a deep exploration of local culture and a sensitive capture of the spirit of the times,which together constitute a rich and colorful artistic landscape in Hong Kong,Macao,and Taiwan regions. 展开更多
关键词 Hong Kong Macao and Taiwan regions Thematic art creation Artistic style
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Controllable Subsidence and Reasonable Planning May Mitigate Geo-Hazards in Large-Scale Land Creation Area
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作者 Haijun Qiu Yingdong Wei Wen Liu 《Journal of Earth Science》 2025年第2期806-811,共6页
0 INTRODUCTION Due to the rapid population growth and the accelerated urbanization process,the contradiction between the demand for expanding ground space and the limited available land scale is becoming increasingly ... 0 INTRODUCTION Due to the rapid population growth and the accelerated urbanization process,the contradiction between the demand for expanding ground space and the limited available land scale is becoming increasingly prominent.China has implemented and completed several largescale land infilling and excavation projects(Figure 1),which have become the main way to increase land resources and expand construction land. 展开更多
关键词 expand construction land increase land resources geo hazards largescale land infilling excavation projects figure reasonable planning large scale land creation area expanding ground space controllable subsidence
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Application of Resource Orchestration Theory in the Research of AI and HI to Achieve Value Creation
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作者 Ni Ran 《Journal of Electronic Research and Application》 2025年第2期7-11,共5页
This paper grasps the research theme of artificial intelligence(AI)and human intelligence(HI)synergy to create value,and analyzes the development status of AI and HI in the current context of digital intelligence,as w... This paper grasps the research theme of artificial intelligence(AI)and human intelligence(HI)synergy to create value,and analyzes the development status of AI and HI in the current context of digital intelligence,as well as the significance of their synergy to empower value creation.At the same time,the theory of resource arrangement is introduced,and the connotation and composition of the theory are summarized,as well as the development in the field of research and application.This paper focuses on revealing the intrinsic relationship between resource orchestration theory and AI and HI collaborative work,aiming to fully explore the potential of resource orchestration theory in the collaborative innovation of AI and HI,and put forward practical suggestions based on this. 展开更多
关键词 Resource arrangement theory Artificial intelligence(AI)and human intelligence(HI)synergy Value creation
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新创企业管理者认知驱动的商业模式演化与数字价值创造 被引量:1
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作者 邢小强 刘丰 何玮萱 《外国经济与管理》 北大核心 2026年第1期18-35,共18页
数字化情境下,新创企业如何实现商业模式演化进而创造数字价值成为时代新命题。本文以影视文化产业的数据技术公司小土科技作为研究对象,采用纵向单案例研究方法,探究其作为新创企业在管理者认知驱动下,通过商业模式演化来推动影视产业... 数字化情境下,新创企业如何实现商业模式演化进而创造数字价值成为时代新命题。本文以影视文化产业的数据技术公司小土科技作为研究对象,采用纵向单案例研究方法,探究其作为新创企业在管理者认知驱动下,通过商业模式演化来推动影视产业数字价值创造的过程机制与路径。研究发现,新创企业商业模式演化主要包含功能、赋能和使能三个阶段,即以解决产业问题为导向,通过商业模式单点设计、商业模式线性延伸及商业模式组合构建来实现功能价值、提升协同价值和共创生态价值;其中,管理者认知模式的进阶是企业商业模式演化的深层动因。本文的主要贡献在于:立足数字经济与新创企业背景,形成了“产业问题—管理者认知—商业模式—数字价值创造”的理论逻辑,识别了不同类型管理者认知在构建商业模式中发挥的微观作用,为新创企业乃至全产业链数字化转型研究提供新见解,并加深对数字经济时代创业方法论的认识。 展开更多
关键词 管理者认知 商业模式演化 数字价值创造 新创企业
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中国产业链竞争力的时空特征及其影响因素 被引量:1
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作者 江剑平 李嘉怡 《华东经济管理》 北大核心 2026年第2期88-98,共11页
产业链竞争力主要体现为产业基础能力、价值创造能力、治理能力与抗风险能力的有机统一。文章运用熵权TOPSIS法、Dagum基尼系数和空间杜宾模型等方法对2012—2023年中国产业链竞争力的时空特征及其影响因素进行分析。结果表明:中国产业... 产业链竞争力主要体现为产业基础能力、价值创造能力、治理能力与抗风险能力的有机统一。文章运用熵权TOPSIS法、Dagum基尼系数和空间杜宾模型等方法对2012—2023年中国产业链竞争力的时空特征及其影响因素进行分析。结果表明:中国产业链竞争力水平总体呈稳步上升趋势,区域间呈现“东高西低”的分布格局;产业链竞争力的空间差异主要来自区域间差异,尤其是东部地区与其他三个地区间的差异,区域内差异对产业链竞争力差异的贡献仅次于区域间差异,其中贡献最大的是东部区域内差异;全国层面的产业链竞争力存在正向空间自相关性且空间溢出效应也为正,但东部地区的空间溢出效应为负;从影响因素来看,提高研发投入强度、提升经济发展水平、发挥有为政府作用均有利于提升产业链竞争力水平。 展开更多
关键词 产业链竞争力 产业基础能力 价值创造能力 治理能力 抗风险能力 有为政府
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《天工开物·乃服》造物思想与工匠文化研究
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作者 庞杰 文静 谭人殊 《丝绸》 北大核心 2026年第4期98-106,共9页
《天工开物·乃服》是晚明时期纺织技术体系与造物思想的典范,以桑蚕纺织技术为核心,将中国传统养蚕、缫丝、织造的全流程技术整合为完整的工艺体系,建构起“天时,地气,材美,工巧”的造物思想,使“天人合一”“格物致知”等传统哲... 《天工开物·乃服》是晚明时期纺织技术体系与造物思想的典范,以桑蚕纺织技术为核心,将中国传统养蚕、缫丝、织造的全流程技术整合为完整的工艺体系,建构起“天时,地气,材美,工巧”的造物思想,使“天人合一”“格物致知”等传统哲学观念具象化。宋应星通过“制器尚象”的实证观察与量化记录,逐一对各环节的原料特性、工具设计、操作规范及自然约束进行了系统性记录与科学化阐释,实现了“器”的物质功能与“道”的文化意义的高度统一。文章揭示出传统纺织造物文化中物质与精神的辩证关系,实证了中国丝路文化中技术范式的建构及实践经验的推广,为当代技术哲学的本土化建构及工匠精神培育提供了历史参照与理论镜鉴。 展开更多
关键词 《天工开物》 造物思想 经世致用 巧循自然 工匠精神
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对接、转化与共创:产教融合网络建构的多重嵌入逻辑
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作者 李冲 张丹 王良 《教育学术月刊》 北大核心 2026年第1期51-60,共10页
产教融合是教育、科技、人才一体推进的突破口,面对“两张皮、三热三不热”等堵点问题,构建稳定高效的产教融合网络尤为必要,而这背后的逻辑与路径还缺乏理论探讨。以我国产教融合典型案例为样本,采用程序化扎根理论方法,探讨了产教融... 产教融合是教育、科技、人才一体推进的突破口,面对“两张皮、三热三不热”等堵点问题,构建稳定高效的产教融合网络尤为必要,而这背后的逻辑与路径还缺乏理论探讨。以我国产教融合典型案例为样本,采用程序化扎根理论方法,探讨了产教融合网络建构的逻辑与路径。研究发现,产教融合网络建构本质是基于“供需对接—资源转化—价值共创”的价值创造过程,建构路径是包含业务—技术嵌入、关系—结构嵌入、制度—认知嵌入多层嵌套性的嵌入过程。研究拓展了产教融合网络建构的理论研究,丰富了供需对接、资源转化与价值共创在网络构建中的作用机理,对促进产教融合走深走实具有实践启示。 展开更多
关键词 产教融合 供需对接 资源转化 价值共创 网络建构
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可解释性对用户接受AI用于知识创造的影响研究
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作者 胡保亮 王嘉雯 闫帅 《科研管理》 北大核心 2026年第3期117-127,共11页
人工智能(AI)黑箱问题正困扰着用户接受AI用于知识创造。可解释AI被认为是解决AI黑箱问题的重要方案之一。然而,现有研究鲜有探讨可解释性如何影响用户接受AI用于知识创造的机制。为此,本文着重研究了这一机制,这包括AI可解释性影响用... 人工智能(AI)黑箱问题正困扰着用户接受AI用于知识创造。可解释AI被认为是解决AI黑箱问题的重要方案之一。然而,现有研究鲜有探讨可解释性如何影响用户接受AI用于知识创造的机制。为此,本文着重研究了这一机制,这包括AI可解释性影响用户接受AI用于知识创造的路径机制以及用户特征对此路径的调节机制。本文提出了理论假设并对425份问卷数据进行了结构方程模型分析与层次回归分析,检验了相关假设。研究发现:可解释性的完整性、格式化与现时性维度对用户接受AI用于知识创造具有正向的影响;可解释性对用户接受AI用于知识创造的影响是间接的,需要感知有用性与感知易用性的中介。研究也发现:可解释性对用户接受AI用于知识创造的一些影响受学历、使用经验与职位等用户特征的调节。本文的结论由于为AI知识创造研究提供了一个基于可解释性的用户接受模型而对AI知识创造理论与可解释AI理论有贡献,也为企业正确发挥AI可解释性的作用、推进AI知识创造提供了启示。 展开更多
关键词 人工智能 可解释性 知识创造 用户接受
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共益型企业家精神与企业价值创造:TMT调节焦点的中介效应与环境政策的调节作用
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作者 赵卫东 郑雁方 +2 位作者 郑蕙心 黎锐 王国锋 《管理工程学报》 北大核心 2026年第1期189-203,共15页
近年来,世界经济增长动能逐渐减弱,全球性挑战越来越多,可持续发展已成为国际社会的共识。探究共益型企业家精神与企业价值创造之间的关系,对促进经济可持续发展、培养新的经济增长点具有重要意义。本文以777个在上海和深圳证券交易所... 近年来,世界经济增长动能逐渐减弱,全球性挑战越来越多,可持续发展已成为国际社会的共识。探究共益型企业家精神与企业价值创造之间的关系,对促进经济可持续发展、培养新的经济增长点具有重要意义。本文以777个在上海和深圳证券交易所上市的公司为样本,结合利益相关者理论和新制度主义理论分析了共益型企业家精神和企业价值创造间的关系,以及高层管理团队(top management team,TMT)调节焦点的中介效应和环境政策的调节作用。研究发现:(1)共益型企业家精神正向影响企业价值创造,其中,社会和环境意识正向影响企业价值创造,创新意识负向影响企业价值创造。(2)TMT调节焦点在共益型企业家精神与企业价值创造间起部分中介作用。(3)环境政策正向调节共益型企业家精神和企业价值创造的关系。 展开更多
关键词 共益型企业家精神 企业价值创造 调节焦点 环境政策
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数字新创企业的平台嵌入与价值共创——服务主导逻辑视角的双案例研究
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作者 李雪灵 刘晶 樊镁汐 《南开管理评论》 北大核心 2026年第2期17-28,65,共13页
越来越多数字新创企业选择与改变市场交易方式与价值创造模式的数字平台共创价值,但鲜有文献深入探讨企业在数字平台网络中的嵌入性及其价值共创过程。本文选取鲸准无限和树根格致两个数字新创企业进行双案例对比分析,基于服务主导逻辑... 越来越多数字新创企业选择与改变市场交易方式与价值创造模式的数字平台共创价值,但鲜有文献深入探讨企业在数字平台网络中的嵌入性及其价值共创过程。本文选取鲸准无限和树根格致两个数字新创企业进行双案例对比分析,基于服务主导逻辑和嵌入性理论,提出“嵌入—行为—结果”价值共创过程模型,探究数据型和技术型数字新创企业的异质性价值共创模式。具体而言,数据型数字新创企业的价值共创模式为扩散型,集中式嵌入数字平台后侧重通过利用式资源整合完成基础服务交易,并基于平台同边网络效应的扩散机制实现价值增量式扩散;技术型数字新创企业的价值共创模式为涌现型,共享式嵌入数字平台后侧重通过探索式资源整合完成延展服务协同,并基于平台跨边网络效应涌现机制实现价值创新性涌现。本研究在构建过程模型的基础上有效识别并对比了异质性价值共创模式的微观基础,为数字平台情境下的价值共创研究提供了重要理论工具和实践启示。 展开更多
关键词 数字新创企业 服务主导逻辑 价值共创 平台嵌入 双案例
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根植性视角下生态产品价值共创网络的形成机制研究
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作者 姬志恒 张仲杰 +1 位作者 吕长鑫 于伟 《宏观经济研究》 北大核心 2026年第1期96-110,共15页
深入理解价值共创网络的形成是建立健全生态产品价值实现机制的前提之一。本文基于根植性视角,以生态产品价值实现典型案例为研究对象,利用文本挖掘数据构建价值共创网络,进而运用指数随机图模型揭示内生和外生因素对价值共创网络形成... 深入理解价值共创网络的形成是建立健全生态产品价值实现机制的前提之一。本文基于根植性视角,以生态产品价值实现典型案例为研究对象,利用文本挖掘数据构建价值共创网络,进而运用指数随机图模型揭示内生和外生因素对价值共创网络形成的影响。研究发现:(1)各典型路径的价值共创网络均呈现局部密集特征和极化现象。“外溢共享型”网络和“赋能增值型”网络密度偏小,前者受中介性的正向驱动和传递性的负向影响,后者受中介性和传递性的促进作用,二者均倾向于深耕合作关系;“配额交易型”网络和“综合治理型”网络密度偏大,中介性产生抑制效应而传递性具有正向影响,二者均倾向于广泛建立合作。(2)四类网络中政府、市场与社会主体间的合作侧重有所不同,呈现“政府扶持—市场联动”“政府主导—社会参与”“政企协同—社会深化”三种驱动模式。(3)“外溢共享型”网络和“配额交易型”网络受制度根植性正向驱动,文化根植性促进“赋能增值型”网络和“综合治理型”网络的形成,认知根植性正向影响“配额交易型”网络并抑制“赋能增值型”网络的形成。本文基于根植性视角剖析和检验探究价值共创网络形成机制,为生态产品价值共创网络成长提供政策启示。 展开更多
关键词 根植性 生态产品 价值共创网络 指数随机图模型
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服务机器人−工作环境匹配的形成及影响机制
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作者 关新华 谢礼珊 马许静 《心理科学进展》 北大核心 2026年第1期44-59,共16页
人工智能和机器人技术的迅速发展使得企业应用机器人为顾客创造价值成为现实,但机器人导致服务失败,被迫下岗或被闲置的现象也屡见不鲜。现有研究重点分析了服务机器人对顾客和员工的影响机制,鲜少关注其与所处工作环境的匹配关系。本... 人工智能和机器人技术的迅速发展使得企业应用机器人为顾客创造价值成为现实,但机器人导致服务失败,被迫下岗或被闲置的现象也屡见不鲜。现有研究重点分析了服务机器人对顾客和员工的影响机制,鲜少关注其与所处工作环境的匹配关系。本研究以个人−环境匹配理论为基础,提出服务机器人−工作环境匹配的概念,尝试探讨其内涵结构以及测量方法;从不同角度研究服务机器人−工作环境匹配的前置条件,以及匹配对员工价值和顾客价值创造的双路径影响机制。预期研究成果有助于推动服务机器人理论研究的发展,为人机协同、价值共创、智能化转型等企业在智能时代面临的具体管理问题提供指导。 展开更多
关键词 服务机器人 价值共创 价值共毁 个人−环境匹配理论
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