探讨基于4M1E管理法(人、机、料、法、环)的干预措施对检验科采血窗口服务质量的影响,建立“技术-服务”协同优化的实证模型。方法:采用回顾性研究,通过RCA(根本原因分析,Root Cause Analysis)思维框架分析2018年-2024年采血窗口的投诉...探讨基于4M1E管理法(人、机、料、法、环)的干预措施对检验科采血窗口服务质量的影响,建立“技术-服务”协同优化的实证模型。方法:采用回顾性研究,通过RCA(根本原因分析,Root Cause Analysis)思维框架分析2018年-2024年采血窗口的投诉案例(n=11),从4M1E五个维度进行分段式改进。采用满意度(年均≥500例)和年投诉总数评估最终效果。结果:患者满意度稳定在96.96%~98.45%;投诉量从5例(2018年)降至0例(2022年-2023年),2024年因流程漏洞回升至3例。结论:4M1E法能系统性提升采血窗口服务质量,但还需要持续优化工作流程与智能化建设,加强医患沟通效率。本研究为检验科质量前管理提供了“技术规范+人文服务”的双轨优化模范。展开更多
The first tier of automotive manufacturers has faced to pressures about move,modify,updating tasks for manufacturing resources in production processes from demand response of production order sequence for motor compan...The first tier of automotive manufacturers has faced to pressures about move,modify,updating tasks for manufacturing resources in production processes from demand response of production order sequence for motor company and process innovation purpose for productivity. For meets this requirements,it has to require absolutely lead time to re-wiring of physical interface for production equipment,needs for change existing program and test over again.For prepare this constraints,it needs studying an auto-configuration functions that build for both visibility and flexibility based on the 4M(Man,Machine,Material, Method)group management which is supports from WSN (Wireless Sensor Network)of the open embedded device called M2M(Machine to Machine)and major functions of middleware including point manager for real-time device communication,real-time data management,Standard API (Application Program Interface)and application template management.To be application system to RMS (Reconfigurable Manufacturing System)for rapidly response from various orders and model from motor company that is beginning to establishing the mapping of manufacturing resources of 4M using WSN.展开更多
Economic Value Added, referred to as EVA, also known as economic value added, in the early 1990s, in order to adapt to dramatic changes in the business environment, the U.S. consulting f＇trm Stem Stewart proposed and...Economic Value Added, referred to as EVA, also known as economic value added, in the early 1990s, in order to adapt to dramatic changes in the business environment, the U.S. consulting f＇trm Stem Stewart proposed and implemented a concept of economic value added based financial management system, decision-making mechanism and incentive compensation system, new financial performance evaluation. Proposed EVA aims to overcome the deficiencies of traditional indicators accurately reflect the company＇s value creation for shareholders. In this paper, the basic theory of EVA to sort out, 4M＇s evaluation and EVA systems were reviewed research.展开更多
文摘探讨基于4M1E管理法(人、机、料、法、环)的干预措施对检验科采血窗口服务质量的影响,建立“技术-服务”协同优化的实证模型。方法:采用回顾性研究,通过RCA(根本原因分析,Root Cause Analysis)思维框架分析2018年-2024年采血窗口的投诉案例(n=11),从4M1E五个维度进行分段式改进。采用满意度(年均≥500例)和年投诉总数评估最终效果。结果:患者满意度稳定在96.96%~98.45%;投诉量从5例(2018年)降至0例(2022年-2023年),2024年因流程漏洞回升至3例。结论:4M1E法能系统性提升采血窗口服务质量,但还需要持续优化工作流程与智能化建设,加强医患沟通效率。本研究为检验科质量前管理提供了“技术规范+人文服务”的双轨优化模范。
基金supported by the Industry Foundation project from the Ministry of Knowledge Economy in the Korean Government.
文摘The first tier of automotive manufacturers has faced to pressures about move,modify,updating tasks for manufacturing resources in production processes from demand response of production order sequence for motor company and process innovation purpose for productivity. For meets this requirements,it has to require absolutely lead time to re-wiring of physical interface for production equipment,needs for change existing program and test over again.For prepare this constraints,it needs studying an auto-configuration functions that build for both visibility and flexibility based on the 4M(Man,Machine,Material, Method)group management which is supports from WSN (Wireless Sensor Network)of the open embedded device called M2M(Machine to Machine)and major functions of middleware including point manager for real-time device communication,real-time data management,Standard API (Application Program Interface)and application template management.To be application system to RMS (Reconfigurable Manufacturing System)for rapidly response from various orders and model from motor company that is beginning to establishing the mapping of manufacturing resources of 4M using WSN.
文摘Economic Value Added, referred to as EVA, also known as economic value added, in the early 1990s, in order to adapt to dramatic changes in the business environment, the U.S. consulting f＇trm Stem Stewart proposed and implemented a concept of economic value added based financial management system, decision-making mechanism and incentive compensation system, new financial performance evaluation. Proposed EVA aims to overcome the deficiencies of traditional indicators accurately reflect the company＇s value creation for shareholders. In this paper, the basic theory of EVA to sort out, 4M＇s evaluation and EVA systems were reviewed research.
