摘要
本文探讨了图书馆读者满意与质量管理的内涵,并阐述了读者满意制度的管理职能、人力资源管理及建立完善的质量体系结构。
This paper studied the meaning of reader's satisfaction and quality management, discussed ifs management function the management of human resource, and the establishment of perfect management system.
出处
《图书馆学研究》
2004年第4期17-19,共3页
Research on Library Science
