2Grumble, G. Student support in distance education in the 21st century: learning from service management [J]. Distance Education, 2000(2).
3King, B. Making a virtue of necessity-a low-cost, comprehensive online teaching and learning environment [A]. Lockwood,F. and Cooley, A. Innovation in Open and Distance Learning[C]. London: Kogan Page, 2001.
4Levine. Student expectations of college [J]. Change,1993(September/October).
5Lockwood, F. and Gooley, A. Innovation in Open and Distance Learning [C]. London: Kogan Page, 2001.
6Mason, R. Globalising Education: Trends and Applications [M].London: Routledge, 1998.
7McLachlan-Smith, C. and Gunn, C. Promoting innovation and change in a 'traditional' university setting [A]. Lockwood, F. and Gooley, A. Innovation in Open and Distance Learning [C]. London: Kogan Page, 2001.
8Petre, M., Carswell, L., Price, B. and Thomas, P. Innovations in large-scale supported distance teaching: transformation for the Internet, not just translation [A]. Eisenstadt, M and Vincent, T. The Knowledge Web: Learning and Collaborating on the Net [C]. London: Kogan Page, 2000.
9Robinson, B. Research and pragmatism in learner support [A].Lockwood, F. Open and Distance Learning Today [C]. London:Routledge, 1995.