摘要
全面质量管理的思想、管理技术在 2 0世纪得到了不断的发展和完善 ,产生了从顾客出发强调过程控制的质量环模式和以顾客为中心、以顾客满意为宗旨的质量环模式。 2 1世纪是质量的世纪 ,高速发展的世界经济使处于动态发展中的质量管理再遇挑战 ,现有质量环模式不能系统地指导全面质量管理活动。在对比分析现有模式特点的基础上 ,提出以可持续发展为目标、处于复杂系统中的质量环模式。
The thought and technology of total quality management had been developed and accomplished sufficiently in the 20th century. A quality loop model started from the customer need with its emphasis on process controlling and another quality loop model centering around and satisfying the customer have been formed. The 21 century is a quality century; quality management in dynamic development has been challenged by rapid world economics development and total quality management activities cannot be systematically guided by the present quality loop models. The paper comparatively analyses the characteristics of the models at present and presents the new quality loop model in the complex system aiming at sustainable development.
出处
《管理科学》
2003年第3期13-16,共4页
Journal of Management Science
关键词
全面质量管理
质量环模式
复杂系统
Total quality management
Quality loop model
Complex system
