摘要
本文分析了异步(e-mail、web表单等)、实时(chat、video,Web customer call center software,Voice over Internet Protocol(VoIP)等)及全自动等虚拟参考服务方式对提问解答结果、对用户利用服务、对用户技能、对馆员技能、对服务管理、对支撑服务的信息资源的总体影响,以及对提问的适应性;为充分发挥各种实现方式的优势并降低各自的劣势对服务的影响,本文也特别强调了不同实现方式应该注意的问题。
Currently, virtual reference service of libraries are being done by a few different forms such as asynchronous ( e - mails web forms etc. ) ,real - time ( chat , video, Web
customer call center software, Voice over Internet Protocol ( VoIP) etc. ) and automatic
forms.The paper analyzes the impacts of these different forms on virtual reference services, and discusses some key problems using the difference forms in library virtual reference service.
出处
《图书馆杂志》
CSSCI
北大核心
2003年第5期49-53,共5页
Library Journal
