摘要
大学本科教学的全面质量控制(Total Quality Control, TQC)是一种公认的科学理念,也是一流大学建设的重要内容之一,但是在实践中却难以形成有效的整体控制系统。为此,需要运用现代控制论和集成化管理理论,探究新型的“教学质量控制论”,从多个维度筑牢控制防线。首先从实际出发,分析我国本科教学质量控制的防线脆弱性和管控孤立性两大突出问题。然后,针对防线脆弱性问题,运用管理控制理论,构建教学质量的前馈-现场-反馈“3防线”控制系统模型,并研究该系统的教学质量控制机制。在此基础上,针对管控孤立性问题,将三维管理金字塔理论和TQC理念相结合,依次将教学质量管理的过程维、领域维和层次维与“3防线”控制系统相融合,从而构建教学质量的“3维3防线”TQC系统模型,并研究该系统的集成化教学质量控制机制。
Undergraduate teaching quality control in university based on the theory of total quality control(TQC)is admittedly scientific concept,and is one of important projects for first-class university construction.But in practice,an effective integrated system of teaching TQC is difficult to achieve.For solving the problem,advanced cybernetics of teaching quality should be studied to build solid defensive lines of teaching quality control from multiple dimensions.Starting at reality,two prominent problems that are defensive vulnerability and control isolation of undergraduate teaching quality control in China are analyzed.Then to solve the problem of defensive vulnerability,three-line-defensive control system model which includes the defensive lines of feedforward control,field control and feedback control is established,and its mechanism for teaching quality control is researched,by using managerial control theory.On the basis of that,to solve the problem of control isolation,the three dimensions of hierarchy,domain and process of teaching quality management are combined in sequence with three-line-defensive control system,so three-dimensional and three-line-defensive TQC system model of teaching quality is developed,and its mechanism for integrated teaching quality control is researched,according to the synthesis of three-dimensional management pyramid theory and TQC theory.
作者
张智光
ZHANG Zhi-guang(College of Economics and Management,Nanjing Forestry University,Nanjing 210037,China)
出处
《系统科学学报》
北大核心
2026年第1期140-145,共6页
Chinese Journal of Systems Science
关键词
本科教学质量
控制论
三维管理金字塔理论
全面质量控制
undergraduate teaching quality
cybernetics
the theory of three-dimensional management pyramid
total quality control
