摘要
目的比较不同医疗机构性质对深圳市口腔科门诊患者就诊等待时间及费用满意度的影响。方法对深圳市60家口腔医疗机构开展问卷调查,采用Likert量表评分,运用倾向性评分匹配法和logistic回归模型进行分析。结果经倾向性评分匹配后,共得到757对匹配患者,两组患者基线特征并无统计学差异(P<0.05)。民营医疗机构患者就诊时间满意的概率是公立机构的2.738倍(P<0.001),就诊费用满意的概率是公立机构的1.681倍(P<0.001)。结论民营口腔医疗机构在就诊等待时间与费用方面的患者满意度显著高于公立机构。建议公立机构通过优化就诊流程、创新服务模式、完善医保政策等方式提升患者体验与核心竞争力,推动可持续发展。
Objective:To compare the influence of different natures of medical institutions on the waiting time and cost satisfaction of outpatients in the dental department of Shenzhen.Methods:A questionnaire survey was conducted among 60 dental medical institutions in Shenzhen.The Likert scale was used for scoring,and the propensity score matching method and logistic regression model were applied for the analysis.Results:After propensity score matching,a total of 757 pairs of matched patients were obtained.There was no statistically significant difference in baseline characteristics between the two groups of patients(P<0.05).The probability of patients in private institutions being satisfied with their visiting time was 2.738 times that of patients in public institutions(P<0.001),and the probability of patients being satisfied with their visiting expenses was 1.681 times that of patients in public institutions(P<0.001).Conclusions:The patient satisfaction of private dental medical institutions in terms of waiting time and cost for treatment is significantly higher than that of public institutions.It is suggested that public institutions enhance patient experience and core competitiveness by optimizing the medical treatment process,innovating service models,and improving medical insurance policies,so as to promote the sustainable development.
作者
赵经纶
胡依
伍丽群
赵菲
吴秉伦
杜芳
ZHAO Jing-lun;HU Yi;WU Li-qun;ZHAO Fei;WU Bing-lun;DU Fang(Shenzhen Health Development Research and Data Management Center,Shenzhen 518000,China)
出处
《现代医院管理》
2025年第6期17-21,共5页
Modern Hospital Management
基金
深圳市“医疗卫生三名工程”项目资助(SZSM202111001)
广东省卫生经济学会面上课题“基于RBRVS理论的医疗服务相对价值研究”(2021-WJMZ-15)。
关键词
倾向性评分
机构性质
口腔科
门诊患者
就医体验
propensity score
institutional nature
department of stomatology
outpatients
medical experience
