摘要
为提高顾客对快递服务的满意度,探寻影响快递分拣中心高效运作的瓶颈问题,促进各功能区协同高效运作,文章以安徽省某物流企业分拣中心为原型,运用排队论剖析该分拣中心业务流程运行过程,并运用Anylogic软件建立离散事件模型进行建模、仿真和优化。根据仿真结果发现,员工与托盘叉车的数量为该分拣中心业务流程高效运作的瓶颈,对其进行优化改进,不仅可以改善设备与员工的高负荷作业状态,减少资源浪费,还可以降低该分拣中心运行成本,进而促进整个业务流程的高效运行。
To enhance customer satisfaction with express delivery services and identify the bottlenecks that affect the efficient operation of express sorting centers,thereby promoting the coordinated and efficient operation of various functional areas.Taking a sorting center of a logistics enterprise in Anhui Province as a prototype,queuing theory is employed to analyze the operation process of the sorting center's business flow,and Anylogic software is used to establish a discrete event model for modeling,simulation,and optimization.The simulation results reveal that the number of employees and pallet trucks is the bottleneck for the efficient operation of the sorting center's business flow.Optimizing and improving these aspects can not only alleviate the high-load operation of equipment and employees,reduce resource waste,but also lower the operating costs of the sorting center,thereby promoting the efficient operation of the entire business flow.
作者
陆树娟
盛武
LU Shu-juan;SHENG Wu(School of Economics and Management,Anhui University of Science and Technology,Huainan,Anhui,232001,China)
出处
《新疆师范大学学报(自然科学版)》
2026年第1期56-64,共9页
Journal of Xinjiang Normal University(Natural Sciences Edition)
基金
国家自然科学基金项目(71971003)
安徽省研究生省级线上示范课程(2023yjsxssfkc016)
安徽省级研究生教育教学改革研究项目(2022jyjxggyj284)。
