摘要
以某三级甲等医院为研究的实践案例,总结并剖析医院在安保防范方面应用科学管理工具运营的改进措施。通过综合运用PDCA循环、根本原因分析(Root Cause Analysis,RCA)、鱼骨图及调查问卷法等多维质量工具,医院在提升安全管理水平、降低暴力事件发生率及提高医护人员工作满意度方面取得了显著成效。此外,还进一步探讨了医院安保防范体系的未来发展方向,对推动整个医疗行业安全管理水平的提升具有重要意义。
Drawing on a practice-based case from a tertiary Grade-A hospital,this study details how integrating established quality-management methods improved hospital security operations.By combining the PDCA(Plan-Do-Check-Act)cycle,root cause analysis(RCA),Ishikawa(fishbone)diagrams,and structured questionnaires,the hospital strengthened its security management system,significantly reduced workplace violence,and increased job satisfaction among healthcare staff.The paper also outlines future directions for building a more proactive,systems-oriented security and prevention framework,offering actionable insights for elevating security management across the healthcare sector.
作者
高晗
刘晓卫
王俊强
牛牧青
Gao Han;Liu Xiaowei;Wang Junqiang;Niu Muqing(The First Affiliated Hospital of Henan University of Science&Technology,Luoyang 471000,Henan Province,China;School of Clinical Medicine,Henan University of Science&Technology)
出处
《中国医疗管理科学》
2025年第6期71-77,共7页
Chinese Journal Of Medical Management Sciences
关键词
医疗安全管理
多维质量工具
医院安保防范体系
Healthcare security management
Multidimensional quality tools
Hospital security and prevention system
