摘要
在2020年3月的短短10天内,瑞士政府就设计并实施了一项企业贷款担保计划。实施阶段也很短:持续了不到五个月。考虑到机构设置的复杂性和该方案的创新形式,特别是在信息技术方面,包括瑞士电子行政实践的突破,本文探讨了这是如何实现的:该计划使用算法来验证客户的申请,大规模实施了公司的唯一识别号码,瑞士银行被整合到项目的准备和实施中,他们将客户业务集中在某政府电子平台上。通过对这十天行动展开情况的分析,本文指出了这一进程的显著特点,还分析了导致全新公共治理形式的环境和背景。此外,本文还进行了产出分析,以挑出可交付成果的创新特征。本文聚焦的这一贷款担保计划实施阶段很短,而且突如其来,因此在计划实施之前或期间无法收集到数据或观察结果。因此,这项研究基本上是基于事后调查。由于没有明确的正式授权、结构或角色,项目参与者提出了一个非正式的组织系统。定义良好的可交付成果是该过程的强大驱动力。该项目的几个特点,如高效的网络、实时信息流、灵活的角色、扁平的层级结构和快速迭代的子过程,类似于“敏捷组织”。任务是同时进行的,而不是按顺序进行的。
Within only 10 days of March 2020,the Swiss administration had designed and implemented a loan guarantee scheme for enterprises.The implementation phase was also short:it lasted less than five months.This article examines how that was possible,considering the complexity of the institutional setting and the scheme's innovative form,especially in terms of IT,including breakthroughs for the Swiss e-administrative practice:the scheme used algorithms to verify clients'applications,a unique identification number for companies was implemented on a large scale,Swiss banks were integrated into the project's preparation and implementation,and some of their client operations were centralised on a government e-platform.The salient features of the process are identified through an analysis of the unfolding of operations during those ten days.The circumstances and context leading to radically new forms of public governance are also identified.Besides,an output analysis was undertaken to single out the innovative features of the deliverable.The case under consideration was short,and came unpredictably,so that no data or observations could be collected before or during the case.Accordingly,the study is by and large based on ex-post enquiries.With no explicitly formalised mandates,structures,or roles,the project participants came up with an informal organisation system.A well-defined deliverable was a powerful driver of the process.Several characteristics of the project,such as efficient networks,real-time information flow,flexible roles,flat hierarchy,and swift iterative subprocesses were akin to those of'agile organisations'.Tasks were performed concomitantly instead of sequentially.
作者
克里斯蒂安·保莱托
石嘉伟(译)
孙浩(审校)
Christian Pauletto;Shi Jiawei(International University in Geneva and Universitéde Lausanne,Switzerland;不详)
出处
《国际行政科学评论(中文版)》
2024年第1期114-132,共19页
International Review of Administrative Sciences
关键词
新冠疫情
数字化
电子政务
应急领导
应急管理
后新冠疫情
公共行政
公共管理
COVID-19
digitisation
e-government
emergency leadership
emergency management
post-COVID
public administration
public management
