摘要
近年来,高校图书馆正逐步从传统文献服务模式向信息化智慧服务模式转型。为有效把信息化、数字化、人工智能等技术合理融入阅读空间,满足师生多样化的学习与研究需求,诸多高校正着手进行智慧图书馆建设。首先介绍服务设计理念和设计规则流程,阐述基于服务设计的多元交互图书馆智慧阅读空间建设;其次以湖南科技大学第一图书馆的智慧阅读空间为例,从服务设计的视角结合多元交互智慧阅读空间的基本理论与线下共创工作坊的形式,以利益相关者图和服务蓝图为抓手,探讨湖南科技大学第一图书馆座位预约系统的不足以及高校图书馆新型智慧阅读空间未来的优化方向。
In recent years,university libraries are gradually transforming from traditional document service mode to information intelligence service mode.In order to effectively integrate information technology,digitalization,artificial intelligence into the reading space reasonably to meet the diversified learning and research needs of teachers and students,many colleges and universities are carrying out the construction of smart libraries.Taking the intelligent reading space of the First Library of Hunan University of Science and Technology as an example,and stakeholder diagram and service blueprint as the starting point,this paper discusses the shortcomings of the seat reservation system of the First Library of Hunan University of Science and Technology from the perspective of service design,combined with the basic theory of multiple interactive intelligent reading space and the form of offline co-creation workshops.And the future optimization direction of the new intelligent reading space in university libraries is suggested.
作者
成涛
黄钰番
CHENG Tao;HUANG Yufan(Library,Hunan University of Science and Technology,Xiangtan 411201,China;College of Fashion and Design,Donghua University,Shanghai 200051,China)
出处
《当代教育理论与实践》
2025年第4期89-95,共7页
Theory and Practice of Contemporary Education
基金
湖南省教育科学“十四五”规划课题(XJK24CGD014)。
关键词
高校图书馆
服务设计
智慧服务
智慧阅读空间
university library
service design
intelligent service
intelligent reading space
