摘要
在数字技术与医疗健康深度融合的背景下,互联网医院正从“渠道补充”向“服务重构”转型。本文基于常规互联网医院就医流程,从智能导诊系统的建设、预约体系的完善,线上线下的衔接,到诊后服务的拓展等四个关键节点提出建设意见和优化策略,通过关注患者就医体验,使医疗服务更加人性化、个性化,提高患者对互联网医疗服务的效率值和满意度,促进医疗服务行业的整体发展。
Against the backdrop of deep integration between digital technology and healthcare,internet hospitals are transitioning from“channel supplementation”to“service reconstruction.”Based on conventional internet hospital service processes,this paper proposes construction suggestions and optimization strategies for four key nodes:the development of intelligent triage systems,the improvement of appointment systems,the integration of online and offline services,and the expansion of post-consultation services.By focusing on patient experience,medical services can become more humanized and personalized,thereby enhancing patient efficiency and satisfaction with internet-based healthcare services and promoting the overall development of the medical service industry.
作者
王崇金
周铿
徐乃伟
俞天智
WANG Chongjin;ZHOU Keng;XU Naiwei;YU Tianzhi(Tianjin Medical University General Hospital,Tianjin 300052,China)
出处
《现代医院》
2025年第7期1100-1102,1106,共4页
Modern Hospitals
基金
天津市教委社会科学重大项目(2022JWZD21)
天津市医院协会2024年度医院管理研究项目(2024zc113)。
关键词
互联网医院
就医流程
智能导诊
弹性预约
Internet hospital
Service process
Intelligent triage
Flexible appointment
