摘要
当前,我国快递行业在快速发展的同时也面临着诸多问题与挑战。从行业内部看,企业内部管理粗放式经营、自动化设备投入不足,难以有效控制企业成本。就快递服务而言,缺乏统一标准、投诉相应机制效率低,造成了罚款过多、企业盈利困难的局面。此外,快递包装废弃物造成的环境污染问题严重,已成为制约行业可持续发展的重要瓶颈。从行业外部看,快递行业监管不足且方式单一、消费者个人信息未能得到有效保护、同质化竞争引发价格战及无序竞争、农村地区基础建设薄弱,以及“最后一公里”配送难等问题凸显。针对这些问题,需要采取综合治理策略,包括加强监管队伍建设与方式创新、完善个人信息保护制度与网络安全体系、推进包装绿色化改革,以及实施精细化成本管理。这些措施的综合实施有助于推动快递行业健康可持续发展。
While the express delivery industry in China is experiencing rapid growth,it faces numerous issues and challenges.From an internal industry perspective,factors such as extensive operation of enterprise internal management and inadequate investment in automation equipment have led to uncontrollable operational costs.In terms of express delivery services,the lack of unified standards and inefficient complaint resolution mechanisms result in excessive fines,squeezing profit margins of enterprises.Additionally,environmental pollution caused by express packaging waste is serious and has become a major obstacle to sustainable development of the industry.From an external industry perspective,weak and single regulatory measures in the express delivery industry,inefficient protection for consumers'personal information,price wars and disordered competition caused by homogeneous competition,underdeveloped rural infrastructure,"last-kilometer"delivery difficulties and other problems are increasingly prominent.To address these issues,comprehensive strategies are needed,including strengthening the construction of regulatory teams and the innovation of regulatory approaches,enhancing the personal data protection system and network security system,promoting eco-friendly packaging reforms,and implementing refined cost management.The integrated implementation of these measures can facilitate the healthy and sustainable growth of the express delivery industry.
作者
董佳慧
张翔宇
刘馨阳
DONG Jiahui;ZHANG Xiangyu;LIU Xinyang(Liaoning University of International Business and Economics,Dalian 116000,China;Dalian Jinyong Information Technology Co.,Ltd.,Dalian 116000,China)
出处
《物流科技》
2025年第14期61-63,共3页
Logistics Sci Tech
基金
辽宁对外经贸学院校级横向课题“快递行业问题洞察及优化策略研究”(2024KJDJH1207)。
关键词
快递行业
成本管理
服务标准
环境治理
监管问题
express delivery industry
cost management
service standards
environmental governance
regulatory issues
