摘要
随着人工智能技术在企业中的广泛应用,员工工作内容和形式发生变化,给员工工作带来前所未有的冲击与挑战。越来越多员工感受到来自AI的技术压力,心理、生理和行为发生改变,进而影响其工作表现,引起AI焦虑感。本研究以认知评价理论为基础,引入正念作为中介变量探究AI技术压力对员工AI焦虑的影响机制,以及挑战性评价和阻碍性评价的边界作用。实证分析结果发现,AI技术压力正向影响AI焦虑,正念在AI技术压力和AI焦虑之间起部分中介作用;挑战性、阻碍性评价分别对AI技术压力与正念的关系起负向、正向的调节作用。本研究丰富了AI技术应用场景下技术压力领域的相关研究,也为如何降低员工的AI技术压力以及其带来的消极情绪提供了管理启示。
With the wide application of AI technology in enterprises,the content and form of employ⁃ees'work have changed,bringing unprecedented impact and challenges to employees'work.More and more employees feel the technostress from AI,and psychological,physiological and behavioral changes occur,which in turn affect their work performance and cause AI anxiety.Based on cognitive appraisal theory,this study introduces positive thoughts as a mediating variable to explore the mecha⁃nism of AI technostress on employees'AI anxiety and the boundary role of challenging and hindering appraisal.The results of empirical analysis found that AI technostress positively affects AI anxiety,and positive thoughts play a partial mediating role between AI technostress and AI anxiety;challeng⁃ing and obstructive evaluations negatively and positively moderated the relationship between AI tech⁃nostress and positive thoughts,respectively.This study enriches related research in the field of tech⁃nostress in AI technology application scenarios,and also provides management insights on how to re⁃duce employees'AI technostress and the negative emotions it brings.
作者
齐翊彤
朱晓妹
杨文萍
李姿颖
QI Yitong;ZHU Xiaomei;YANG Wenping;LI Ziying(Beijing Union University school of management,Beijing 100101,China)
出处
《上海管理科学》
2025年第3期85-92,共8页
Shanghai Management Science
基金
国家社科基金项目(20BGL135)。
关键词
AI技术压力
AI焦虑
正念
压力评价
人工智能
AI technostress
AI anxiety
mindfulness
pressure evaluation
artificial intelligence
