摘要
突发公共事件往往伴有复杂性、紧迫性和不确定性,公众通过搜寻应急信息应对风险,是个体风险预防及化解重大风险的关键环节。聚焦中国社会文化语境下,人际关系中的情感协同如何通过情感和认知双重路径影响公众的应急信息搜寻行为,依据情绪即社会信息模型,采用调查和实验两种研究设计检验理论模型。调查研究发现,感知同伴警觉对公众应急信息搜寻行为具有正向影响,公众个体警觉在此关系中起到正向中介作用。实验研究在重复验证调查研究结果的基础上,发现公众个体警觉和社会评估起平行中介作用,并且同伴关系正向调节了平行中介路径,即感知到越亲密同伴传递的警觉信息,通过个体警觉和社会评估影响公众应急信息搜寻行为的中介效应更强。本研究揭示了人际情感协同在个体风险预防中的重要作用,丰富了应急信息搜寻行为前因机制研究,扩展了人际互动和应急管理的研究领域。
In an era marked by the increasing frequency and complexity of public emergencies,such as natural disasters,public health crises,and social unrest,the ability of the public to access and utilize emergency information effectively has become a crucial determinant of individual well-being and societal resilience.Public emergencies,with their inherent characteristics of complexity,urgency,and uncertainty,pose significant challenges to individuals in terms of risk perception,decision-making,and response.In these situations,the public’s search for emergency information is not merely an individual-level activity but a critical link in the broader framework of risk management,playing a vital role in individual risk prevention and the mitigation of major risks.Although existing studies have recognized that interpersonal emotional transmission under public emergencies will affect the public’s willingness to take emergency information seeking behavior,the current attention has not been paid to the alertness emotion,which is most easily transmitted in interpersonal interaction in the early stage of public emergencies.The study is deeply rooted in the Chinese social and cultural context,where interpersonal relationships are highly valued and play a significant role in various aspects of life.Utilizing the Emotion as Social Information(EASI)model,this study examines how perceived peer alertness influences public emergency information seeking behavior through dual pathways of emotion and cognition.Two independent studies were conducted-i.e.,a survey research(N=336)and an experimental research(N=212)-to test the moderated mediation model.In the survey research,a total of 336 valid questionnaires were collected during the new stage of the COVID-19 pandemic in China from December 2022 to January 2023.The results show that perceived peer alertness positively influences public emergency information seeking behavior,with individual alertness acting as a positive mediator.The experimental research,with 212 valid participants from a university in Anhui Province from June to July 2023,uses a flood disaster caused by heavy rain as the risk background.The findings not only replicate the results of the survey research but also reveal that individual alertness and social assessment play parallel mediating roles.Moreover,the peer relationship positively moderates the parallel mediating paths.Specifically,the closer the relationship with peers transmitting alertness signals,the stronger the mediating effect of individual alertness and social appraisal on public emergency information seeking behavior.This research reveals the important role of interpersonal emotional synergy in individual risk prevention.It enriches the antecedent mechanism research of emergency information seeking behavior,and extends the fields of interpersonal interaction and emergency management.The results also provide practical guidance for government and individual emergency management.Government should skillfully leverage social and cultural forces to increase resilience in response to crises.On one hand,a comprehensive and efficient risk early warning system should be built to ensure the smooth and rapid dissemination of early warning signals among the public.On the other hand,it is necessary to improve the level of refinement and specialization of risk management,strictly control the authenticity and accuracy of various information,and avoid the spread of bad panic emotions.Individuals should pay attention to the social information interaction in the relationship network and improve their self-protection consciousness and defense ability.On one hand,we should enhance our sensitivity to the alertness transmitted by our peers,and carry out information search and continue to spread when the risk warning signal is captured,forming a informational reciprocity.On the other hand,we should have the ability to accurately distinguish the real information,screen the correct and valuable information in the flood of information,and improve the defense capability.
作者
蔡文静
张家宁
卢逸名
CAI Wenjing;ZHANG Jianing;LU Yiming
出处
《社会工作》
2025年第2期106-130,163,164,共27页
Journal of Social Work
基金
国家自然科学基金“如何打破职业锁定的枷锁?职业生涯中期员工的就业质量研究”(项目编号:72002211)。
