摘要
目的/意义分析糖尿病管理App用户满意度及其影响因素,为优化其实际使用效果提供建议。方法/过程基于糖尿病管理App用户评论数据,运用隐含狄利克雷分布主题模型获取相关主题,并以双因素理论模型为框架,构建Tobit模型,分析不同主题与用户满意度的相关性,最后利用Wald检验分析各主题对用户满意度影响差异。结果/结论糖尿病患者最关注App的社交功能、咨询服务以及兼容性,易用性和社交功能作为激励因素影响用户满意度,兼容性和数据追踪作为保健因素对用户满意度产生影响。软件开发者应优先考虑解决保健因素相关问题,并在此基础上逐步改善激励因素相关问题,综合提升用户的持续使用意愿和满意度。
Purpose/Significance To analyze user satisfaction of diabetes management Apps and its influencing factors,and to provide suggestions for improving the actual use effect.Method/Process Based on the user review data of diabetes management Apps,the latent Dirichlet allocation(LDA)topic model is used to obtain related topics,and the two-factor theoretical model is used as the framework to build a Tobit model to analyze the correlation between different topics and user satisfaction.Then Wald test is used to analyze the impact of different topics on user satisfaction.Result/Conclusion Diabetes patients are most concerned about the social functions,consulting services and compatibility of Apps.Usability and social functions as motivating factors affect user satisfaction,compatibility and data tracking as health factors have an impact on user satisfaction.Software developers should give priority to solving the problems related to health factors,on this basis,gradually improve the issues related to incentive factors,comprehensively improve the continuous use intention and satisfaction of users.
作者
安凯
邱浩
雷健波
AN Kai;QIU Hao;LEI Jianbo(Peking University Third Hospital,Beijing 100191,China;Peking University School and Hospital of Stomatology,Beijing 100081,China;Peking University Medical Informatics Center,Beijing 100191,China)
出处
《医学信息学杂志》
2025年第1期44-50,共7页
Journal of Medical Informatics
基金
北京市自然科学基金面上项目(项目编号:7222306)。
