摘要
公共图书馆的业务外包在给图书馆节约人力和提升服务效能方面发挥了重要作用,但也有诸多学者对服务外包可能导致图书馆业务弱化表示担忧。文章通过对台州市图书馆业务外包的实践情况进行研究,深入分析了实践过程中存在的主要问题,并提出了四个优化策略:科学选择承接主体、明确购买范围、建立外包团队的培训制度、建立内部考核制度和第三方参与的监督制度,这些策略的核心是通过标准化引导和促进图书馆业务外包行业的可持续发展。
Business outsourcing in public libraries has played a significant role in saving manpower and improving service efficiency.However,concerns have been raised by scholars regarding the potential weakening of library services due to outsourcing.This article examines the practice of business outsourcing in Taizhou City Library,analyzes the main issues encountered during the process,and proposes four optimization strategies:scientific selection of outsourcing partners,clear delineation of procurement scope,establishment of training systems for outsourcing teams,and implementation of internal assessment and third-party supervision mechanisms.The core of these strategies is to guide and promote the sustainable development of the library business outsourcing industry through standardization.
出处
《图书馆研究与工作》
2023年第12期91-96,共6页
Library Science Research & Work
关键词
公共图书馆
业务外包
社会化运营
外包服务
标准化
public library
business outsourcing
social operation
outsourcing service
standardization
