摘要
采用目的抽样法,对广东省两家医院门诊就诊患者进行问卷调查,测评患者对医疗服务质量的满意度。探讨了影响患者对医疗服务质量评价的因素,发现患者的年龄与医疗服务质量评价呈负相关。建议根据国家政策,开展友善型医疗机构创建活动;同时,医院应完善管理机制,增加“高效率”医疗服务中心,并且定期对医疗服务人员进行培训;建议以社区为单位开展医学常识的宣教,提高个人医疗知识的普及,缩小医患之间认知的差距。
Objective sampling method was used to conduct a questionnaire survey on outpatients in two hospitals in Guangdong province in order to evaluate patients'satisfaction with the quality of medical service.This paper explored the factors that affect patients'evaluation of medical service quality,and found that patients'age was negatively correlated with the evaluation of medical service quality.It is suggested that the establishment of friendly medical institutions should be carried out according to the national policy.At the same time,the management mechanism of hospital should be improved,the number of medical service centers for“efficient”should be increased,and the medical service personnel should be regularly trained;carry out medical knowledge education in community,improve the popularization of personal medical knowledge and close the cognitive gap between doctors and patients.
作者
付洋
孙伊
李丽珊
郑烨
张韫琦
石磊
尹梅
FU Yang;SUN Yi;LI Lishan;ZHENG Ye;ZHANG Yunqi;SHI Lei;YIN Mei(School of Humanities and Social Sciences,Harbin Medical University,Harbin 150081,China;The Second Clinical Medical College,Harbin Medical University,Harbin 150001,China;School of Health Management,Southern Medical University,Guangzhou 510515,China)
出处
《中国医学伦理学》
2022年第4期374-379,385,共7页
Chinese Medical Ethics
基金
黑龙江省高等教育教学改革一般项目“‘慕课+’视域下医学人文课程多元化考核评价模型构建与实践”(SJGY20190419)
哈尔滨医科大学教改重点课题“医学生涯视域下医学人文教育全程化体系构建研究”(XZ201902)
黑龙江省教育科学规划重点课题“高职护理专业叙事护理课程资源建设的研究”(ZJB1421237)
哈尔滨医科大学2020年度“课程思政”专项课题“医学人文”思政课程“慕课教学质量保障的研究与实践”(SZQ202013)
四川医事卫生法治研究中心2021年度科研项目“老年护理高职护生医养结合照护相关法律知识认知及需求分析”(YF21-Y12)
哈尔滨医科大学人文学院科研立项“基于胜任力视角的养老照护人才培养路径研究”(HMURW20210203)
黑龙江省教育科学“十三五”规划2019年度重点课题“混合式教学法”对提升住院医师“医患沟通”能力作用的研究(GJB1319081)。
关键词
医疗服务质量
医患沟通质量
患者角度
社会支持
医院管理
Medical Service Quality
Doctor-patient Communication Quality
Patient Perception
Social Support
Hospital Management
