摘要
目的探讨计算机辅助面访(CAPI)及计算机辅助电话调查(CATI)系统在无偿献血者满意度调查中的应用成效。方法借助第三方调查机构,按照随机抽样原则,以2018年1~2020年12月在浙江省血液中心固定及流动献血点采血成功的无偿献血者为调查对象,做献血前、中、后3个环节共21项内容满意度问卷调查,并对调查结果做分类汇总和分析,所有分析均采用SPSS23.0统计软件做数据处理,分析比较不同年份的献血者人口学特征及献(采)血类型差异。结果应用CAPI及CATI能较真实地反映出献血者的需求,本次研究共调查分析杭州地区5 534名无偿献血者,献血者综合满意度从2018年的95.4分上升至2020年的95.8分;显示本地区无偿献血宣传力度、献血环境、体检人员服务态度、体检人员专业水平、献血前血液标本采集人员技术水平、献血前血液检测人员服务态度、采血人员服务态度、采血人员技术水平8个指标均具有明显改善(P<0.05)。结论通过第三方调查机构将CAPI及CATI方式相结合的献血者满意度调查,数据可信度高,满意度评价更客观、便捷、省时,是1种比较合理的调查方式。
Objective To evaluate the application of computer-aided personal interviewing(CAPI) and computer-assisted telephone interview(CATI) in the satisfaction survey among blood donors. Methods Voluntary blood donors from stationary and mobile blood collecting sites of Zhejiang Blood Center from Jan 2018 to Dec 2020 were surveyed according to the principle of random sampling. The satisfactory degree of totally 21 items involving pre-donation, in-donation, and post-donation were surveyed. The outcomes were categorized and subsequently analyzed by SPSS23.0, and the differences in demography and blood types between different years were analyzed. Results 5 534 voluntary blood donors were investigated via CAPI and CATI, which contributed to the reflection of real needs of blood donors. The results showed that the comprehensive satisfactory degree of blood donors increased from 95.4% in 2018 to 95.8% in 2020. Significant difference has been found in the eight indexes in Zhejiang(P<0.05) as blood donation publicity, environment of blood donation, service and professional skills of healthcare physicians, skills of phlebotomist before donation, service of pre-donation testing physicians, service and skills of phlebotomist during donation.Conclusion The combination of CAPI and CATI methods used in the survey of blood donor satisfactory degree, which has presented credible results, is more objective, convenient and time saving, therefore worth popularizing.
作者
郭文艳
韩文娟
丁威
朱发明
刘晋辉
GUO Wenyan;HAN Wenjuan;DING Wei;ZHU Faming;LIU Jinhui(Blood Center of Zhejiang Province,Hangzhou 310052,China;Key La-boratory of Blood Safety Research of Zhejiang Province)
出处
《中国输血杂志》
CAS
2021年第11期1248-1252,共5页
Chinese Journal of Blood Transfusion
